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Frequently Ask Questions
1. What is booksbd.com and how can I contact it?
booksbd.com is an Online Book shop for World Wide Bangladeshi Peoples. Customer Service Email: info@booksbd.com , admin@nkwebtechnology.com
2. Why should I shop at booksbd.com?
Unlike other shopping sites booksbd.com just does not act like an order taking site for various merchants. We operate through fulfillment center owned & operated by Noorzahan Kamal Web Technology. Goods are delivered by EMS & G.P.O Parcel Service. Thus resulting in better service, faster delivery. An overall better shopping experience with booksbd.com.
3. What kind of products do you sell?
All kinds of Books. It is your mall thus we are open to your suggestions on products to be added on booksbd.com to make it suit your needs. Kindly send a message to info@booksbd.com
4. What is booksbd.com Returns policy?
booksbd.com stocks products of the highest quality and backs up the quality of its products with a no-strings attached 14 -day return policy. You can contact us on the telephone, by e-mail us. Please do provide all order details including your customer number, invoice number and the items you wish to return. booksbd.com will arrange to pick up the goods you wish to return from your residence or office at an extra cost depending on the distance and weight/volume of goods to be returned to enable serve you better. Such pickups will be made subject to inspection of goods for return. Refunds will be processed within 14 working days of approval of goods at our end. Returns are limited to goods returned in undamaged condition and in its original packaging along with the original invoice. Refunds for credit card payments will only be credited to your card and no cash refunds will be made for the same. The credit card processing charge of 10%, which has been levied at the time of transaction shall not be reimbursed back. No Cash refunds will be given.
5. How do you ensure the quality of the products displayed?
Quality is an obsession with booksbd.com. All products are sourced from reputed vendors who are renowned for their quality. We back up our promise on quality with a no-strings attached 7-days returns policy.
6. Can I order goods not displayed on booksbd.com?
booksbd.com hates to say no to its customers. A special service for our customers - if you want us to buy from a specific source, please mention it in our enqury form on contact us page. We shall get back to you as soon as possible to confirm whether or not can we arrange it and if so at what cost.
7. Can I phone or fax my order?
Even though booksbd.com is a facility on the WEB, it is not necessary for you to order only through the Web. Orders are also accepted on phone. Inquiries on services or status of orders, refunds and delayed delivery complaints are also entertained on phone and via e-mail. Our phone number is +1-203-956-7501 (Res.), +1-203-536-5855 , +1-203-253-8235 , +1-203-536-8846 (Cell), Toll Free: +1-800-866-7710.
8. How do I make payment?
You can make the payment by credit card only on the web.
9. Is my credit card number secure?
Your Credit Card transaction is processed by Verisign. All transactions are secured through 128-bit encryption and is powered by PayPal.
10. How do I feel sure that you have correctly registered the order placed?
After you have placed the order, you will get an e-mail confirming each order registered with us. Please check your E-mail Box and Previous Purchase History link in our website for accuracy of your order.
11. How is the item delivered?
All items are hand delivered by booksbd.com personnel. A single order containing both non-perishables and perishables are delivered in 2 lots. Perishable items like cake, flowers, sweets, chocolates etc and non-perishable items like gifts, electronics etc. to your destination.
12. How will you deliver one gift comprising of various items?
All items are hand delivered by booksbd.com personnel.
13. Are the items delivered as per the display on the web page?
The products will match the image on the website as the images have been taken from the vendors from whom the final order is sourced. But, in its absolute discretion, may deliver a similar / alternate product for reasons or exigencies beyond its control. You will always have the right to return goods with which you are not satisfied under our no-strings attached 7-day return policy.
14. What if you don't deliver or deliver late?
If you give us adequate time to process your order it will not be late. Sometimes due to circumstances beyond our control, orders cannot get delivered or are delivered late. In such situations booksbd.com will not be liable for any claim or consequential damages. Under our 7 days return policy you will always have the right to return goods delivered late or if you are not fully satisfied with our products at any time.
15. How do I know that the gift has been delivered on time?
We generally update the status of the order due time of delivery on our site. You can check the delivery status of your order in the order tracking section at our site at any time. After delivery we will send you a confirmation by E-mail.
16. How much time do you take to deliver after payment has been made?
We generally delivery in due time given order.Sometimes due to circumstances beyond our control, orders cannot get delivered or are delivered late.
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We have 2 Offices: International & North American Office || Dhaka (Bangladesh) Office
To Order over the Phone, (+1) 203-253-8235 (Cell), (+1) 203-956-7501 (Res.), (+1) 203-536-5855 (Cell), (+1) 203-536-8846 (Cell), Toll Free: (+1) -800-866-7710
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Astrology Book
